Contact TheVividSphere

We're here to help you illuminate your space! Whether you have questions about our products, need assistance with your order, or want some design inspiration, our team is ready to assist.

Get in Touch

Customer Service Email:
tenghuo_tk@outlook.com

Business Hours (EST):
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Company Address:
Dongguan Tenghuo Trading Co., Ltd.
Room 409, No. 24, Lane 3, Delong Road
Chang'an Town, Dongguan City
Guangdong Province, China

What We Can Help With:

• Product recommendations for your space

• Order status and shipping inquiries

• Sizing and measurement questions

• Application tips and installation guidance

• Custom design inquiries (bulk orders)

• Returns and exchange assistance

• Wholesale partnership opportunities

Frequently Asked Questions

Before contacting us, you might find answers in our FAQ section on the website. Common topics include:

• Shipping times and tracking

• Material specifications and care

• Return policy details

• Measuring your walls correctly

Connect With Us

Follow us for inspiration, new design launches, and special offers:

• Instagram: @TheVividSphere

• Pinterest: The VividSphere

• Facebook: The VividSphere Home Decor

US Warehouse Operations

All customer orders are fulfilled from our strategically located warehouse within the United States, ensuring fast processing and delivery. For logistical inquiries regarding US operations, please email us at the address above.

Response Time: We strive to respond to all inquiries within 24 hours during business days. For order-related questions, please include your order number for faster assistance.

The VividSphere Team is committed to providing you with exceptional service as you transform your space with our peel-and-stick creations. We look forward to helping you bring your vision to life!

Last updated: Dec 2025