Privacy Policy

Last Updated: Dec 2025

TheVividSphere ("we," "us," or "our") operates the website thevividsphere.com (the "Site"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information that you provide directly to us and through automated technologies.

A. Information You Provide to Us:

  • Contact & Identity Information: Such as your name, email address, shipping/billing address, and phone number when you place an order or create an account.

  • Payment Information: Transaction details are processed securely by our third-party payment processor, PayPal. We do not store your full credit card or financial account numbers on our servers.

  • Communications: Records of your correspondence with us, including customer service inquiries and feedback.

B. Information Collected Automatically:

  • Device & Usage Data: We collect certain information automatically when you visit the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and understand your preferences. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • To process and fulfill your orders, manage your account, and communicate with you about your purchases.

  • To provide, maintain, and improve our Site, products, and services.

  • To send you promotional communications, special offers, and updates about new products (only if you have opted in). You can opt-out at any time.

  • To respond to your comments, questions, and customer service requests.

  • To detect, prevent, and address technical issues, fraud, or illegal activities.

  • To comply with legal obligations and enforce our policies.

3. How We Share Your Information

We value your privacy. We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: We share information with trusted third parties who perform services on our behalf, such as payment processing (PayPal), order fulfillment, shipping carriers (e.g., USPS, FedEx), email delivery, and website analytics. These providers are contractually obligated to protect your data.

  • Legal Compliance: We may disclose information if required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others.

  • Business Transfers: In the event of a merger, sale, acquisition, or transfer of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. All transactions are processed through a secure gateway (PayPal) and encrypted via SSL technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

  • Marketing Emails: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email.

  • Access & Updates: You can review and update your account information by logging into your account on our Site.

  • Cookies: Most web browsers allow you to control cookies through their settings preferences. Note that disabling cookies may affect the functionality of our Site.

  • Do Not Track: Our Site does not currently respond to "Do Not Track" signals from browsers.

6. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. International Data Transfers

Our company is based in China, but we primarily serve customers in the United States. Your information is processed and stored on servers located in the United States. By using our Site, you consent to the transfer and processing of your data in the U.S.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

TheVividSphere
Customer Service Email: tenghuo_tk@outlook.com
Company Address:
Dongguan Tenghuo Trading Co., Ltd.
Room 409, No. 24, Lane 3, Delong Road
Chang'an Town, Dongguan City
Guangdong Province, China

We are committed to protecting your privacy and will respond to your inquiry as soon as possible.